FAQ

MagSafe cases feature a built-in magnetic ring that allows your phone to securely attach to MagSafe chargers and magnetic accessories such as wallets, mounts, and stands.

Standard cases do not include the built-in magnetic ring but still support regular wireless charging.

Both options offer the same design, quality, and everyday protection — the main difference is magnetic compatibility.

All Keālia Creations products are made to order through production process. This means your item is created specifically for you after your order is placed, rather than being mass-produced or stored in a warehouse.

Because of this, orders require:

• Production time (typically 2–5 business days)
• Shipping time after fulfillment

Delivery times may also vary due to carrier delays, holidays, weather conditions, or high-volume periods.

We truly appreciate your patience and support for our small business — every order is made with care and intention.

Because all Keālia Creations products are made to order, we do not accept returns or exchanges for incorrect size selection, change of mind, color/design preference, or incorrect shipping information entered at checkout.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery at kealiacreations@gmail.com with your order number, a brief description of the issue, and clear photos of the product and packaging.

Once reviewed and approved, we will gladly offer a replacement or refund.

Yes. Our phone cases are designed for everyday protection against scratches, minor drops, and daily wear while maintaining a slim, stylish profile.

Orders typically take 2–5 business days to produce, followed by shipping times of:

• U.S. (including Hawaiʻi): 3–7 business days
• International: 10–30 business days

Total delivery time may vary depending on location and carrier delays.

Orders can only be changed or canceled shortly after purchase. Once production begins, changes are no longer possible.

If your order includes multiple items, they may ship separately because they are fulfilled by different production partners.

No. Our designs are printed directly onto the case using high-quality printing methods to ensure long-lasting durability with proper care.

Keālia Creations is more than just a brand — it’s a small business built from creativity, intention, and the spirit of aloha. Every product is thoughtfully designed in Hawaiʻi to bring meaning, style, and everyday inspiration into the items you use and gift.

When you shop with Keālia Creations, you’re supporting:

• A Hawaiʻi-born small business
• Original, thoughtfully created designs
• Quality made-to-order products
• A brand rooted in creativity, positivity, and aloha

Each order helps support a growing dream and allows us to continue creating pieces designed to feel personal, elevated, and meaningful.

Yes. Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear after your order ships. Carrier delays in updates are common and do not mean your order is not moving.